My Cart 0 Item(s)

Terms And Conditions

SMART REWARD’S CANCELLATION/REFUND/EXCHANGE POLICY

1. CANCELLATION/REFUND/EXCHANGE ELIGIBILITY AND PROCEDURE

User may request for a cancellation of Purchase(s) before shipment/delivery. Once shipped/delivered has been arranged, Purchase(s) will be subject to refund/exchange process rather than cancellation process, according to the refund/exchange policy’s terms and conditions of respective Merchant(s) of SMART REWARD.

1.1 Cancellation of Purchase(s)

End-user may request for a cancellation of a confirmed Purchase(s) and/or an appointment for Purchase(s) adhering to the Cancellation terms and conditions of respective Merchant(s) of SMART REWARD.

Any cost arising from Cancellation of confirmed Purchase(s) and/or an appointment for Purchase(s) shall be borne by the End-user.

You understand and agree that should any cancellation of Purchase(s) before shipment/delivery, your credit/debit card and/or other payment provider account may already have been charged for the full amount, and that any refund/exchange will be made only in accordance with the applicable cancellation/refund/exchange policy’s terms and conditions of respective Merchant(s) of SMART REWARD.

             

1.2 Refund/Exchange of Purchase(s)

The Purchase(s) must be unused and in the same condition and packaging that you have received. It is very important that you confirm item you ordered has been received undamaged and is the correct item. Please examine all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s).

If items received by you are defective or damaged and you report the same within three (3) days of delivery, request for refund can be done according to the refund terms and conditions of respective Merchant(s) of SMART REWARD.

However, any requests for exchange must be made within 3 working days from the date of collection. 

The End-user agrees that the request for any Refund/Exchange is subject to the Merchant’s approval.

All refunds and exchanges are subject to a 5% administrative charge. Any charges, costs or expenses arising from refund and/or exchanging of confirmed Purchase(s) shall be borne by the End-user. Unless otherwise agreed at the sole discretion of the Merchant.

Please note that all vouchers are valid for 30 days and there will be no refunds/exchanges after purchase, except for vouchers purchased for Getaways – refunds/exchanges are permitted if End-Users are not able to book the period for your Getaway, subject to the Merchant’s terms and conditions.

B.SMART REWARD’S TERMS & CONDITIONS OF USE

Welcome to SMART REWARD, an internet platform (together with its associated mobile applications and other online platforms (including the website www.vmore.shop), the “Platform”) owned and operated by ISCiTy Sdn. Bhd. and its affiliated and associated companies (collectively, “ISCiTy”, “we”, “our”, or “us”). The term “Platform” in these Terms & Conditions of Use includes a reference to links contained within or otherwise available through external hyperlinks within the Platform. Your use of the Platform and the purchases made by you (“Purchases”) offered by merchants and service providers (collectively, “Merchants”) through the Platform are expressly subject to these Terms & Conditions of Use. You must agree to these Terms & Conditions of Use to use the Platform and to make Purchases through the Platform. These Terms of Use contain important provisions which you should read, including Terms of Sale that apply when you made Purchases through the Platform.

THESE TERMS AND CONDITIONS OF USE ALSO CONTAIN VERY IMPORTANT PROVISIONS LIMITING OUR LIABILITY TO YOU. YOU SHOULD READ THESE TERMS OF USE CAREFULLY. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS AND CONDITIONS OF USE, YOU SHOULD NOT PROCEED WITH ANY TRANSACTION (INCLUDING SUBMITTING ANY INFORMATION ABOUT YOURSELF) ON THE PLATFORM. IF YOU ORIGINALLY AGREE TO THESE TERMS OF USE BUT SUBSEQUENTLY DECIDE TO WITHDRAW YOUR AGREEMENT, YOU MUST CONTACT US TO NOTIFY US IMMEDIATELY.

YOUR USE OF THE PLATFORM (WHICH INCLUDES SIGNING UP FOR AN ACCOUNT ON THE PLATFORM AND REQUESTING FOR SERVCES TO BE PERFORMED THROUGH THE PLATFORM AND/OR (IF YOU ARE A MERCHANT) AGREEING TO PROVIDE SERVICES THROUGH THE PLATFORM) INDICATES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS OF USE.

1. Account on the Platform.

SMART REWARD MEMBERS (WHOM ARE ELIGIBLE) MAY HOLD ONE (1) ACCOUNT ON THE PLATFORM, THAT THEY ARE SOLELY RESPONSIBLE FOR MANAGING. Such account is non-transferrable and may not be sold. If you violate any of these terms, we may terminate your account and, without limitation, you may forfeit any amount credited or due to be credited to you under or in respect of your account. If we terminate your account, you may not re-enrol or join under a new account unless we formally approve this (including re-enrolling or joining with a different email address, different mobile telephone number or under a different name). If you commit fraud or falsify information in connection with your use of the Platform or in connection with your SMART REWARD account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages that we suffer, to pursue any action which is available to us (including the use of any available legal remedies) and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of the Platform.

2. Services and Agreed Price; Contractual relationships

SMART REWARD’s proprietary platform allows Merchants to bid to perform services and sales of products to members of the public seeking such services (“End-Users”). The Purchases will be sold at a

price offered by the Merchant and agreed to by the relevant End-User (the “Agreed Price”), utilising SMART REWARD’s proprietary technology. You should be aware, however, that although the Agreed Price is agreed between the Merchant and the End-User, the End-User and the Merchant do not have any direct contractual relationship. The End-User and SMART REWARD therefore enter into a contractual relationship for the performance of the relevant Purchases by the Merchant, subject to the conditions set out in these Terms and Conditions of Use, and the Agreed Price represents the amount which the End-User will pay SMART REWARD for the performance of Purchases by the Merchant.

YOU ACKNOWLEDGE THAT SMART REWARD DOES NOT ITSELF PROVIDE ANY OF THE SERVICES OR FUNCTION AS AN AGENT OR FIDUCIARY OF ANY MERCHANT. WHILE SMART REWARD PROVIDES THE PLATFORM, WHICH ENABLES END-USERS TO ENGAGE MERCHANTS TO PERFORM SERVICES AND/OR SALES OF PRODUCTS AND WHILE PAYMENT FOR THE CONDUCT OF PURCHASES BY MERCHANTS IS MADE THROUGH SMART REWARD AS INTERMEDIARY, YOUR USE OF THE PLATFORM CONSTITUTES YOUR EXPRESS AGREEMENT THAT SMART REWARD HAS NO RESPONSIBILITY OR LIABILITY TO YOU FOR ANY PERSONAL INJURY, DAMAGE, LOSS OR COST WHICH IS RELATED TO OR WHICH ARISES FROM THE PERFORMANCE OF ANY PURCHASES AND OR SERVICES BY ANY MERCHANT.

WHILE SMART REWARD UNDERTAKES A VERIFICATION PROCESS WITH MERCHANTS, WE DO NOT GUARANTEE THE SUITABILITY, SAFETY OR ABILITY OF MERCHANTS TO PROPERLY CONDUCT THE SERVICES THEY PURPORT TO BE ABLE TO CONDUCT. IT IS SOLELY YOUR RESPONSIBILITY TO DETERMINE IF A MERCHANT WILL MEET YOUR NEEDS AND EXPECTATIONS. BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU MAY BE EXPOSED TO SITUATIONS INVOLVING MERCHANTS THAT ARE POTENTIALLY UNSAFE, OFFENSIVE, HARMFUL TO MINORS, OR OTHERWISE OBJECTIONABLE AND THAT USE OF MERCHANTS ARRANGED OR SCHEDULED USING THE PLATFORM IS AT YOUR OWN RISK AND JUDGMENT. SMART REWARD SHALL NOT HAVE ANY LIABILITY ARISING FROM OR IN ANY WAY RELATED TO YOUR TRANSACTIONS OR RELATIONSHIP WITH MERCHANTS.

YOU ALSO ACKNOWLEDGE THAT THE PROCESSING OF A PAYMENT AND BY US AND/OR THE ACKNOWLEDGEMENT OF AN ORDER FOR A PURCHASE BY US DOES NOT CONSTITUTE A LEGALLY BINDING CONTRACT. A LEGALLY BINDING CONTRACT BETWEEN YOU AND US COMES INTO EXISTENCE ONLY UPON THE COMPLETION OF A SERVICE REQUESTED BY YOU.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE TO USE THE PLATFORM AND NOT PROCEED WITH ANY TRANSACTION (INCLUDING ENGAGING ANY MERCHANT TO PERFORM ANY SERVICES) THROUGH THE PLATFORM.

3. Permitted Use Policy

The Platform provides an online service booking service operated by SMART REWARD which includes an e-commerce transaction, an appointment booking service and promotion and marketing services for Merchants. As a condition of your use of the Platform, you agree that:

  • you are an individual and are at least 18 years of age;

  • you have the authority and capacity to enter into a binding legal obligation;

  • your use of the Platform will at all times comply with these Terms and Conditions of Use;

  • you may only make legitimate purchases that comply with the letter and spirit of the terms of the respective offers by Merchants;

  • you must safeguard your password and supervise the use of your account, and understand and agree that you are responsible for your own use and the use of your account by anyone you allow to access it;

  • you represent that you are the authorised owner and signatory of any PayPal and/or other payment facilitation service and/or credit or debit card provided to us to pay the Agreed Price (as defined in Clause 2 above);

  • you represent that you have the right to provide any and all information you submit to the Platform, that the information is only about yourself, and that all such information is accurate, true, current and complete;

  • if you are accessing the Platform in Singapore and/or are subject to the provisions of the Personal Data Protection Act 2012 (Act 26 of 2012) of Singapore (the “PDPA”), you agree that SMART REWARD is authorised to collect, use and/or disclose any personal data (as defined in the PDPA) concerning you which may be provided by you in accordance with the purposes set out in these Terms and Conditions of Use and consent to such collection, use and/or disclosure; and you are aware that calls to SMART REWARD’s customer service and live chat logs are recorded for training, quality and archival purposes and may be used as evidence in any dispute with you.


4. Availability of the Platform

You acknowledge and accept that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the Platform accessible, the Platform may be unavailable from time to time for any reason including, without limitation, routine maintenance or upgrading. You understand and acknowledge that due to circumstances both within and outside of our control, access to the Platform may be interrupted, suspended or terminated at any time, without prior notice to you. We retain the right, at our sole discretion, to deny service or access to the Platform to anyone or any account, at any time and for any reason as we may in our discretion deem to be appropriate.

We reserve complete and sole discretion with respect to the operation of Platform. This means that we may, amongst other things:

  • delete any email or private message if it has not been accessed by an End-User within the time established by our policies in force from time to time;

  • make available to third parties information relating to the Platform and End-Users;

  • withdraw, suspend or discontinue any functionality or feature of Platform; review forums, user comments and chats and authorise restrictions or prohibitions on access thereto;

  • suspend or terminate your account on the Platform if we in our sole discretion determine this to be appropriate.


5. Ownership of the Platform

SMART REWARD grants End-Users and Merchants a revocable licence to use the Platform, and does not sell or otherwise grant to End-Users the right to use the Platform. As such, continued use by End-Users and Merchants of the Platform is always subject to SMART REWARD’s approval. The content and information on the Platform, as well as the infrastructure supporting the Platform, and all materials therein or transferred thereby and all intellectual property rights related thereto, are the exclusive property of SMART REWARD. Except as explicitly provided herein, nothing in these Terms and Conditions of Use shall be deemed to create a licence in or under any such intellectual property rights and you agree not to modify, adapt, edit, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products or services obtained from or through the Platform.

6. Transmission of Information

Because we do not control the security of the Internet or other networks you use to access the Platform or communicate with us, we can’t be, and are not responsible for, the security of information that you choose to communicate with SMART REWARD and the Platform while it is being transmitted. In addition, SMART REWARD is not responsible for any data lost during transmission.

7. Your Conduct on the Platform

The Platform is SMART REWARD’s private property. All interactions on the Platform must be lawful and must also comply with these Terms and Conditions of Use. To the extent your conduct (as judged by us in our sole discretion), restricts or inhibits any other user from using or enjoying any part of the Platform, we may limit your privileges on, or access to, the Platform and/or seek other remedies which may be available to us. Please do not engage in the following activities – they are prohibited on the Platform and constitute express violations of these Terms and Conditions of Use:

  • submitting any purposely inaccurate information, committing fraud or falsifying information in connection with your SMART REWARD account;

  • attempting to, or actually accessing data not intended for you, such as logging into a server, module or an account which you are not authorised to access or which is not meant for you to access;

  • attempting to scan, or test the security or configuration of the Platform or to breach security or authentication measures without proper authorisation;

  • tampering or interfering with the proper functioning of any part, page or area of the Platform and any and all functions and services provided by SMART REWARD;

  • attempting to interfere with service to any user in any manner, including, without limitation, by means of submitting a virus to the Platform, or attempts at overloading, “flooding”, “spamming”, “mail bombing” or “crashing” the Platform;

  • disseminating or transmitting material that, to a reasonable person may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious;

  • disseminating, storing or transmitting files, graphics, software or other material that actually or potentially infringes the copyright, trade mark, patent, trade secret or other intellectual property right of any person;

  • using the Platform or any of its contents to advertise or solicit, for any other commercial, social, political or religious purpose, or to compete, directly or indirectly with SMART REWARD;

  • submitting false or fraudulent claims under the Refund and Exchange policy and/or Guarantee (if any) and/or Warranty (if any);

  • accessing, monitoring or copying any content or information from the Platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

  • violating the ressubmitting false or fraudulent claims under the Refund and Exchange policy and/or Guarantee (if any) and/or Warranty (if any);rictions in any robot exclusion headers on the Platform or bypassing or circumventing other measures employed to prevent or limit access to the Platform;

  • taking any action that places excessive demand on our services, or imposes, or may impose an unreasonable or disproportionately large load on our servers or other portion of our infrastructure (as determined in our sole discretion);

  • aggregating any live or post-feature content or other information from the Platform (whether using links or other technical means or physical records associated with purchases made through the Platform) with material from other sites or on a secondary site without our express written permission.

  • deep-linking to any portion of the Platform without our express written permission;

  • acting illegally or maliciously against the business interests or reputation of SMART REWARD, any Merchant, any End-User, any Purchases or the services provided through the Platform (including posting reviews which are, in our sole discretion, purposefully malicious, frivolous and/or baseless);

  • hyperlinking to the Platform from any other website without our initial and ongoing consent; and/or

  • engaging in any other activity deemed by us to be in conflict with the spirit or intent of these Terms and Conditions of Use.


8. Information on the Platform

We do not control information provided or posted by End-Users and Merchants. You may find other End-Users’ and Merchants’ information to be inaccurate, harmful or offensive. By making the Purchases you assume all of the risks associated with the use of the Platform and the Merchants and you agree to accept such risks and agree that SMART REWARD is not responsible for the acts or omissions of any End-User or Merchant. Notwithstanding the foregoing, we reserve the right to edit or remove any content placed on the Platform, including any material, comments or reviews which we consider in our sole discretion to be harmful, offensive, deceptive and/or unlawful.

9. Terms of Sale

9.1 Charging Policy

We may charge a user’s credit/debit card, PayPal account or other payment processing method for confirmed bookings of Services and/or Purchases purchased through the Platform immediately upon an End-User’s acceptance of a Merchant’s offer for the performance of a particular Purchases.  The amount charged will be equal to the Agreed Price.  However, a legally binding contract does not come into existence between an End-User and SMART REWARD until the Service which is requested is completed.

9.2 Cancellation and Refund Policy

User may request for a cancellation of Purchase(s) before shipment/delivery. Once shipped/delivered has been arranged, Purchase(s) will be subject to refund/exchange process rather than cancellation process according to the refund/exchange policy’s terms and conditions of respective Merchant(s) of SMART REWARD.

Please refer to “SMART REWARD’S CANCELLATION/REFUND/EXCHANGE POLICY” for the Terms and conditions of SMART REWARD’s cancellation and/or refund and/or exchange of the Purchases.

9.3 Limitation of Liability

SMART REWARD is not responsible for (i) any price adjustments made by a Merchant related to a Purchases or appointment time (although these must be agreed between the relevant Merchant and End-User through the Platform), or (ii) any claims for injuries, illnesses, damages, liabilities and costs (“Liabilities“) that any Merchant or End-User may suffer, directly or indirectly, in full or in part, whether related to the performance of any of the Services (or non-performance of any of any Services which have been agreed to have been performed) or otherwise.

To the fullest extent permitted by law, you agree to and hereby waive and release SMART REWARD and its holding company(ies), subsidiaries, associated companies or organisations (whether incorporated or not), affiliates partners, officers, directors, staff members, shareholders and agents from any liabilities arising from or related to (i) any act or omission by a Merchant in the provision of any Services, including a Merchant’s failure to comply with applicable law and/or failure to abide by the agreed terms of any Purchases, and/or (ii) any action or inaction by a Merchant and/or (iii) any indirect, special, punitive, consequential, (including, lost profits or lost data collected through the Platform or by a Merchant), or incidental damages, whether based on a claim or action of contract, warranty, negligence, strict liability, or other tort, breach of any statutory duty, indemnity or contribution, or otherwise, even if SMART REWARD has been advised of the possibility of such damages. IN NO EVENT WILL SMART REWARD’s LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OF USE, OR IN RESPECT OF THE PROVISION (OR NON-PROVISION) OF ANY SERVICE CONTRACTED TO BE PERFORMED BY A MERCHANT EXCEED THE AGREED PRICE IN RESPECT OF ANY PARTICULAR SERVICE OR FIVE HUNDRED SINGAPORE DOLLARS (OR ITS EQUIVALENT IN YOUR LOCAL CURRENCY), WHICHEVER IS LOWER.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SMART REWARD ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO THE PLATFORM OR USE OF OUR SERVICE; (III) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE PLATFORM; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE PLATFORM BY ANY PERSON; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE PLATFORM; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, INAPPROPRIATE OR ILLEGAL CONDUCT OF ANY THIRD PARTY. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION IN WHICH YOU ARE LOCATED OR IN WHICH YOU ARE ACCESSING THE PLATFORM.

THESE TERMS OF USE GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY IN THE JURISDICTION WHERE YOU ARE LOCATED, ARE ACCESSING THE PLATFORM, OR IN WHICH THE RELEVANT SERVICE IS TO BE PERFORMED. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

10. Links to Third Party Sites

We don’t have control over websites that SMART REWARD may link to. SMART REWARD may contain links to third party websites that are not owned, operated, or controlled by SMART REWARD. Therefore, we cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the companies that own them. Additionally, we cannot and will not censor or edit the content of any third-party site. By using SMART REWARD you expressly relieve us from any and all liability arising from your use of any third-party website.

11. Intellectual Property

Everything located on or in the Platform is the exclusive property of SMART REWARD or is being used with permission. Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of the Platform or microsites within the Platform without our express written permission is prohibited. Any violation of this requirement may result in a copyright, trade mark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.

The Platform and any microsite within the Platform contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Platform are protected by copyright. SMART REWARD owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. You may download, print, and/or save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of SMART REWARD or the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, you will make independent attribution and/or agree to make no changes in or deletion of any author attribution, trade mark legend or copyright notice. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.

The mark “SMART REWARD” is a trade mark of ISCITY. It, together with other trademarks that are located within or on the Platform otherwise owned or operated in conjunction with SMART REWARD shall not be deemed to be in the public domain but rather the exclusive property of SMART REWARD, unless such mark or site is under licence from the trade mark owner thereof, in which case such license is for the exclusive benefit and use of SMART REWARD unless otherwise stated.

You will not upload, post or otherwise make available on the Platform any material protected by copyright, trade mark or other proprietary right without the express permission of the owner of the copyright, trade mark or other proprietary right. SMART REWARD does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Platform, you warrant that the owner of such material has expressly granted SMART REWARD a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other End-Users to access, view, store or reproduce the material for that End-User’s personal use. You also grant SMART REWARD the right to edit, copy, publish and distribute any material that you make available on the Platform.

11.1 Copyright Policy

SMART REWARD reserves the right to terminate its agreement with you or any other user of the Platform who infringes third-party copyright. If you believe that any material has been posted on or through the Platform by any person in a way that constitutes copyright infringement, you shall provide SMART REWARD with the following information:

  • an electronic or physical signature of the person authorised to act on behalf of the owner of the copyrighted work;

  • an identification of the copyrighted work and the location on the Platform of the allegedly infringing work;

  • a written statement that you have a good faith belief that the disputed use is not authorised by the owner, its agent, or the law;

  • your name and contact information, including telephone number and e-mail address; and

  • a statement by you that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

Contact information for SMART REWARD’s claims of copyright infringement is: smartreward@iscity.com IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ AGREED PRICE.

Please note that this procedure is exclusively for notifying SMART REWARD and its affiliates that your copyrighted material has been infringed.

SMART REWARD has adopted a policy of terminating, in appropriate circumstances, users of the Platform who are deemed to be repeat infringers. SMART REWARD may also at its sole discretion limit access to the Platform and/or terminate the accounts of any user of the Platform who infringes any intellectual property rights of others, whether or not there is any repeat infringement.

12. Disclaimer of Warranty

You expressly agree that use of the Platform is at your own risk. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE SERVICES PROVIDED ON AND THROUGH THE PLATFORM ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Without limiting the foregoing, neither SMART REWARD, its subsidiaries, affiliates or any of their respective staff members, agents, merchants, third-party content providers or licensors, or any of their officers, directors, staff members or agents, warrant that use of the Platform will be uninterrupted or error free; nor do they make any warranty as to (a) the results that may be obtained from use of the Platform, or (b) the accuracy, reliability or content of any information or any Purchases provided or contract through this site. The Platform is made accessible on an “as is” and “as available” basis. SMART REWARD hereby disclaims any representations, warranties and conditions, whether express or implied, including those to title non-infringement, merchantability, and fitness for a particular purpose.

SMART REWARD DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A NON-MERCHANT THIRD PARTY THROUGH THE PLATFORM OR ANY HYPERLINKED WEBSITE OR SERVICE, AND SMART REWARD WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND NON-MERCHANT THIRD-PARTY PROVIDERS OF SERVICES.

The information presented or contained in the Platform is presented for informational purposes only. No information, whether oral or written, obtained by an End-User from a Merchant, or by a Merchant from an End-User, or in relation to any Service will create any warranty not expressly stated in this agreement.

Each End-User hereby agrees and understands that:

  • SMART REWARD does not provide, or offer to provide, negotiate or attempt to negotiate, the provision of any Purchases, and the provision and offer to provide Purchases is undertaken solely by Merchants;

  • information about a particular Purchases is provided directly by the relevant Merchant and not by SMART REWARD; SMART REWARD does not engage in reviewing information relating to Purchases or potential Purchases provided by a Merchant in any manner;

  • the decision to make a Purchases is entirely in the End-User’s discretion and SMART REWARD does not induce or attempt to induce any End-User to make any Purchases;

  • the price proposed by Merchant to an End-User for the provision of any Purchases may exclude any applicable goods and services, value added or other consumption tax, but the Agreed Price will include any and all applicable taxes and other charges; and

  • other than pursuant to the Guarantee and the Warranty, SMART REWARD does not guarantee any price or Purchases offered by a merchant.

  • SMART REWARD makes no representations that the Platform is appropriate or available for use in jurisdictions other than the locations in which the Purchases are offered. Those who access or use the Platform from other jurisdictions do so at their own volition and are responsible for compliance with local laws.


13. End-User Communications

SMART REWARD may allow you and other End-Users to use the Platform to express opinions and communicate through forums, bulletin boards, discussion groups, chat rooms, reviews, or other communication facilities that may be offered on or through the Platform from time to time (collectively “Communities”). SMART REWARD shall have the right, but not the obligation, to monitor the content within the Communities at any time, for any reason, including to determine compliance with these Terms and Conditions of Use and any operating rules established by SMART REWARD, as well as to satisfy any applicable law, regulation or authorised government request. Without limiting the foregoing, SMART REWARD shall have the right, but not the obligation, to remove any material from the Communities that SMART REWARD, in its sole discretion, finds to be in violation of these Terms of Use or otherwise objectionable. Any opinions, advice, ratings, discussions, comments, and/or other messages or postings of any kind made by you or any other End-User to the Communities (collectively, “Statements”), are those of the respective author(s) or distributor(s) and not of .

14. Public Nature of Your Statements

You understand and agree that all Statements, any comments or reviews you post on the Platform, and any information contained in a Merchant’s information profile are public and not private. Any other person (whether or not a user of the Platform) may read your Statements without your knowledge. Please do not include any Personal Information (as defined in our Privacy Policy) in your Statements.  does not control or endorse any Statement found in any part of the Communities, and we specifically disclaim any liability concerning the Statements and the Communities and any actions resulting from your participation in any part of the Communities, including any objectionable content. Any Statements you post to or on the Platform are not confidential. By placing any information or other material in Communities (including but not limited to posting messages, uploading files, inputting data or engaging in any other form of communication), you automatically grant (or warrant that the owner of such content has expressly granted) to SMART REWARD a perpetual, royalty- free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sub-license, reproduce, distribute, redistribute, modify, summarise, adapt, publish, edit, translate, transmit, create derivative works of, publish and/or broadcast, publicly perform or display any materials or other information (including without limitation, ideas contained therein for new or improved products or services) you submit to the Communities alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sub-license such rights through multiple tiers of sub-licenses.

15. Feedback

You may choose to or we may invite you to submit comments or ideas about any Services received by you or relating to the Platform, including without limitation about how to improve the Services you received or the Platform (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place SMART REWARD under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, SMART REWARD does not waive any rights to use similar or related ideas previously known to SMART REWARD, or developed by its staff members, or obtained from sources other than you.

16. License Grant

By posting Statements or other information on or through the Communities, you grant SMART REWARD a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, summarise, publish, edit, translate, distribute, perform, and display the Statements alone or as part of other works in any form, media, or technology whether now known or hereafter developed without territorial or time limitations, and to sub-license such rights through multiple tiers of sub-licensees. Your license of any Statements or information submitted above extends to use for promotions, advertising, market research or any other lawful purpose, without limitation.

17. Indemnity

You agree to defend, indemnify and hold harmless SMART REWARD and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to solicitors’ fees on a full indemnity basis) arising out of or related to: (a) your use of the Platform and any Purchases, including any data or content transmitted or received by you; (b) your violation of any term of these Terms and Conditions of Use, including without limitation your breach of any of the representations and warranties above; (c) your violation of any third-party right, including without limitation any right of privacy or intellectual property rights of any person; (d) your violation of any applicable law, rule or regulation; (e) user content or any other information or content that is submitted through your account including (without limitation) misleading, false or inaccurate information; (f) negligent or wilful misconduct; or (g) any other party’s access and use of the Platform with your unique username, password or other appropriate security code.

18. Termination

SMART REWARD may terminate these Terms and Conditions of Use at any time, or suspend access to the Platform immediately, without prior notice or liability, for any reason (including if you breach any terms of these Terms and Conditions of Use). Without limiting the foregoing, SMART REWARD shall have the right to immediately terminate or suspend any of your passwords or your account in the event SMART REWARD considers, in its sole discretion, any of your conduct to be unacceptable, or in the event you breach these Terms and Conditions of Use. Notwithstanding the above, these Terms and Conditions of Use will survive termination of these Terms and Conditions of Use.

19. Choice of Law

These Terms of Use are governed by, and shall be construed in accordance with, Singapore law.

20. Miscellaneous Provisions

  • No waiver by either you or SMART REWARD of any breach or default or failure to exercise any right allowed under these Terms and Conditions of Use is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under these Terms and Conditions of Use. The clause headings used herein are for convenience only. If any provision of these Terms and Conditions of Use is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in these Terms and Conditions of Use, and the remaining portions of these Terms and Conditions of Use shall continue in full force and effect.

  • In accordance with the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore, you agree that these Terms and Conditions of Use apply equally to and are for the benefit of SMART REWARD and its holding company(ies), subsidiaries, associated companies or organisations (whether incorporated or not), affiliates partners, officers, directors, staff members, shareholders and agents, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

  • The failure of either party to exercise in any respect any right provided in these Terms and Conditions of Use will not be deemed a waiver of such rights.

  • If any provision of these Terms and Conditions of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms and Conditions of Use shall otherwise remain in full force and effect and enforceable.

  • These Terms and Conditions of Use, and any rights and licenses granted hereunder, or any obligations in respect of them, are not assignable, transferable or sub-licensable by you except with SMART REWARD’s prior written consent, but may be assigned and/or transferred and/or licensed by SMART REWARD without restriction and you hereby give your irrevocable consent to such assignment and/or transfer and/or licence or sub-license by SMART REWARD. Any attempted transfer or assignment in violation hereof shall be null and void.

  • You agree that these Terms and Conditions of Use, along with SMART REWARD’s Privacy Policy, Merchant Agreement (in the event you are also a Merchant) and any other legal notices published by SMART REWARD on the Platform, are the complete and exclusive statements of the mutual understanding of the parties and supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter hereof, and that all modifications must be in a writing signed by SMART REWARD, except as otherwise provided herein.

  • No relationship of trust, agency, partnership, joint venture, or employment is created as a result of these Terms of Use and you do not have any authority of any kind to bind SMART REWARD in any respect whatsoever.

BY ACCESSING THE PLATFORM, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOU WILL ABIDE BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THE SITE AND DO NOT USE ANY SMART REWARD SERVICE OFFERED THROUGH THE SITE.